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You can also submit a request or send us an email at support1@vcom.com.


VCOM Technical Support

System Admin June 27, 2013 Other / General

To submit your question online to VCOM Technical Support, please click here.

You can also reach us by phone by calling toll-free: 888-926-4680

Tech Support is available Monday - Friday, 8:00 am to 8:00 pm (Pacific Time).

System Admin April 11, 2014 Other / General

This email is indeed from VCOM and is true. Our apologies for the inconvenience of making you re-install. Please follow the steps in the email or in this article which has the exact same steps:


If you have any questions or concerns,  please contact us via the 'Submit a Request' tab at the top of this page.

System Admin February 13, 2014 Other / General

During installation of SystemSuite or Fix-It, you may receive the following message when trying to register the program:

"Unable to access the server at this time. Please try again later."

A change was made to our server that requires your program to be updated before it can communicate with the server. Please use one of the following links to download and install the latest version of the program:



Please note that you will need a valid serial number from your currently installed version in order to install the updated version.

System Admin December 5, 2013 Fix-It Utilities / Fix-It Utilities v14

A small number of boxes went out to Staples missing the serial number for the program. We sincerely apologize if you purchased a product with a missing serial key. Please go to the following page to receive your serial number:


System Admin September 9, 2013 Other / General

Some people have reported difficulties accessing the website to download the Fix-It Essentials 12 offer from VIPRE. To get Fix-It Essentials 12, please go to the following page:


Once there, you can download the software. You will need to use the serial code that was provided on the promotional insert in order to install the software.


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